Swaralaya Vocal Academy - Customer Support & Resources

Friendly academy staff member smiling, symbolizing helpful support.

Committed to Your Musical Journey

At Swaralaya Vocal Academy, your passion for music is our inspiration. Founded with a vision to nurture vocal talent rooted in rich traditions while embracing contemporary techniques, we understand that learning can sometimes present questions or challenges. That's why our commitment extends far beyond the classroom or online session; we are equally dedicated to providing robust and accessible support for every student.

Our support hub is designed to be your reliable partner throughout your studies. We are here to assist with course access, technical troubleshooting for online platforms, guidance on practice techniques, and clarity on administrative matters. We believe that effective support is crucial for a seamless and enjoyable learning experience.

Our support team comprises individuals who are not only knowledgeable about the academy's offerings but are also genuinely passionate about music and student success. Located right here in Chennai, our team understands the unique needs of our diverse student base, whether you're a beginner exploring your voice or an advanced student refining your skills.

We continuously strive to improve our support services by listening to your feedback and adapting to the evolving landscape of music education. From providing clear instructions on navigating your student portal to offering swift assistance with audio or video issues during online classes, we cover a wide range of needs.

Our goal is to empower you to focus on what matters most: developing your vocal abilities and deepening your understanding of music. Think of our support team as an extension of the supportive environment fostered by our instructors. We are here to ensure that any obstacle you encounter on your path to vocal mastery is swiftly and effectively addressed, allowing your musical journey to continue harmoniously.

This dedication to student welfare is woven into the fabric of Swaralaya Vocal Academy, reflecting our mission to not just educate, but to support and inspire a community of thriving vocalists.

Your Questions Answered

Browse our frequently asked questions to find quick solutions and information.

How do I access my course materials and online student portal?

Accessing your course materials is straightforward through the Swaralaya Vocal Academy student portal. Upon enrollment, you should have received login credentials via email. Please visit the main academy website and look for the 'Student Login' or 'Portal' link, usually found in the navigation bar or footer. Log in using your provided username and password. Inside the portal, you will find links to your enrolled courses, lesson schedules, study materials, practice resources, and any assigned tasks or recordings. If you are facing difficulty logging in, have forgotten your password, or did not receive your credentials, please proceed to the 'Login Help' section (or contact our support team via the details provided below) for immediate assistance. We can help you retrieve your details or troubleshoot access issues quickly.

What is the cancellation or rescheduling policy for private lessons?

Our policy regarding cancellation and rescheduling of private lessons is designed to ensure fairness to both students and instructors. Typically, we require at least 24 hours' notice if you need to cancel or reschedule a scheduled lesson to avoid being charged for the session. Cancellations made with less than 24 hours' notice or no-shows are generally non-refundable. Specific details, including any exceptions for emergencies, are outlined in the comprehensive Terms of Service agreement provided during your enrollment. For the most accurate and detailed information, or to discuss a specific situation, please refer to our Terms of Service page or contact the Swaralaya administration office directly using the phone number or email listed in the contact section below. Our team is happy to clarify the policy for you.

I missed a virtual class session. Are recordings available?

The availability of recordings for missed virtual class sessions varies depending on the specific course, instructor, and platform used. While some courses are recorded and made accessible to enrolled students for a limited time, this is not a standard feature for all programs due to various factors including privacy and technical limitations. If you missed a class and wish to inquire about a recording, the best course of action is to first check your student portal within the specific course module, as recordings, if available, are often posted there. If you cannot find a recording, please contact your instructor directly or reach out to the Swaralaya support team. Provide the course name, date, and time of the missed class, and we will check the possibility of accessing a recording or provide alternative methods to catch up on missed content.

What are the technical requirements for online lessons?

To ensure a smooth online learning experience with Swaralaya Vocal Academy, you will need a stable internet connection (preferably broadband), a desktop or laptop computer (tablets and phones may have limited functionality), and a working webcam and microphone. We recommend using headphones to prevent echo. Make sure your browser is updated to the latest version. Specific software or platform requirements (like Zoom, Google Meet, etc.) will be communicated before your first lesson, and links will be provided in your student portal. If you encounter technical issues during a lesson, try checking your internet connection, refreshing the page, or restarting your device. For persistent problems, our support team is ready to assist.

How can I provide feedback about my course or instructor?

Your feedback is invaluable in helping us maintain and improve the quality of our programs and instruction. We encourage you to share your thoughts regarding your course content, learning experience, and instructor interactions. You can typically submit feedback through a dedicated section in your student portal, which may include surveys or feedback forms. Alternatively, you are always welcome to send your comments directly to the Swaralaya administration or support team via email or phone. We take all feedback seriously and use it to enhance our curriculum and teaching methods, ensuring we continue to meet the high standards expected by our students.

Didn't find your answer? Contact Us

Explore Helpful Resources

Beyond direct support, Swaralaya Vocal Academy provides a wealth of resources designed to complement your learning and enhance your practice. While these detailed guides and materials are typically housed within your student portal, our support team can guide you on how to access them.

Student Portal Guide

A comprehensive, step-by-step manual detailing how to navigate your online student portal. Learn how to find your class schedule, access course materials, submit assignments (if applicable), and manage your profile settings efficiently.

Get Access Guide

Effective Vocal Practice Tips

Compiled by our experienced instructors, this guide offers expert advice on structuring your daily practice sessions, warm-up techniques, exercises for range and breath control, and tips for maintaining vocal health.

Unlock Practice Tips

Troubleshooting Common Audio Issues

Step-by-step solutions for typical audio and microphone problems encountered during online lessons. This guide helps you quickly identify and fix issues like no sound, distorted audio, or echo, ensuring a smooth learning experience.

Resolve Audio Problems

Understanding Basic Music Theory

A beginner-friendly introduction to fundamental music theory concepts essential for vocalists, including scales, chords, rhythm, and notation. Builds a stronger foundation for understanding the music you sing.

Learn Theory Basics

For access to these and other valuable resources, please reach out to our support team via the contact methods below.

Hear From Our Students

Our students' success is our greatest reward, and many appreciate the readily available support and resources that make their learning journey smoother.

"Whenever I had a question about my online lessons or student portal, the support team at Swaralaya was incredibly quick, patient, and helpful! They guided me through everything efficiently, making learning so much smoother."

Aisha K.

Student, Carnatic Vocals

"The FAQ section is a lifesaver! I found the answers to most of my technical questions regarding platform access and basic troubleshooting right there. It saved me a lot of time and effort."

Rahul V.

Student, Contemporary Singing

"I reached out for help with rescheduling a class due to a family emergency, and the support staff handled it with such empathy and professionalism. They were understanding and found a suitable alternative quickly."

Priya S.

Student, Voice Cultivation

"Accessing the 'Effective Vocal Practice Tips' resource through the guidance of the support team completely transformed my daily routine. My practice became much more focused and productive."

Arjun M.

Student, Hindustani Vocals

"Technical issues can be frustrating, but the Swaralaya support team patiently walked me through troubleshooting my audio settings during an online session. Their expertise got me back online fast."

Kavitha R.

Student, Music Theory Basics

"Knowing that there's a responsive support system behind the academy gives me great peace of mind. Any small query is addressed promptly, allowing me to concentrate on my lessons."

Anand B.

Student, Performance Training

"The directions provided by support on how to best utilize the resources section of the portal were very clear. I easily found the guides I needed to understand complex concepts better."

Deepa L.

Student, Ear Training

"I initially had trouble finding my class schedule in the portal, but a quick email to support yielded a step-by-step response that solved my issue instantly. Excellent service!"

Rohit P.

Student, Vocal Coaching

"It's refreshing to receive support from a team that feels genuinely connected to the academy's mission. They are always polite, knowledgeable, and truly want to help you succeed."

Meena W.

Student, Advanced Techniques

"The quick responses from support have been invaluable. Whether it's a technical question or a simple admin query, they are always there with a helpful answer."

Karthik N.

Student, Group Classes

Get In Touch

If you couldn't find what you were looking for in our FAQ or Resources sections, our dedicated support team is ready to help you directly. Please use the methods below to contact us, or fill out the form for non-urgent inquiries.

Contact Methods

Phone: +91 44 4050 6070

Our phone lines are open during business hours for immediate assistance with urgent matters like rescheduling or technical issues during a live class.

Email: info@

For general inquiries, non-urgent support requests, or to request access to resources, please send us an email. We aim to respond within 24-48 business hours.

Address: 14 2nd Main Road, Kasturba Nagar, Chennai, Tamil Nadu, 600020, India

While we primarily offer support remotely, you may visit our physical location by appointment for specific administrative needs. Please contact us beforehand to schedule a visit.

How Can We Help You Today?