Privacy Policy

Swaralaya Vocal Academy provides this privacy policy to explain how we collect, use, disclose, and safeguard your information when you use our online platform or service.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on our site, express an interest in obtaining information about us or our services, when you participate in activities on this service, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the service, the choices you make, and the services you use. This may include:

Personal Data: Your name, email address, phone number, postal address, and other similar contact data.
Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (like a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review their privacy policies and contact the payment processor directly to respond to your questions.
Other Information: We may collect other information you provide directly to us, such as information about your musical background, goals, feedback, and communications you send to us.

We also automatically collect certain information when you visit, use, or navigate this service. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our service, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

How We Use Your Information

We use personal information collected via our site for a variety of business purposes described below:

To facilitate account creation and logon process.
To fulfill and manage your orders, payments, returns, and exchanges made through the service.
To deliver services, such as vocal coaching, singing lessons, and performance training, and provide customer support related to these services.
To send you administrative information, such as service and policy updates.
To send you marketing and promotional communications. You can opt-out of our marketing emails at any time.
To request feedback and contact you about your use of our service.
To protect our service (e.g., fraud monitoring and prevention).
To enforce our terms, conditions, and policies.
To respond to legal requests and prevent harm.
To manage user accounts.
To deliver targeted advertising to you.
To improve our service, products, marketing, and your experience.
To enable user-to-user communications with your consent.

We process your personal information when we believe it is necessary for legitimate business interests, when processing is necessary for the performance of a contract with you, with your consent, and/or for compliance with our legal obligations.

Disclosure of Your Information

We may process or share data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Specifically, we may need to share your personal information in the following situations:

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the service, which will enable them to collect data about how you interact with the service over time.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Other Users: When you share personal information (for example, by posting comments, contributions, or other content to the service) or otherwise interact with public areas of the service, such personal information may be viewed by all users and may be publicly made available outside the service in perpetuity.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Security of Your Information

We use administrative, technical, and physical security measures to help protect the security of your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to Erasure ('Right to Be Forgotten'): You have the right to request that we delete your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your personal data under certain conditions.
Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Please note that this will not affect the lawfulness of the processing before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority, particularly if you are in the European Union.

To exercise any of these rights, please contact us using the physical address provided below. We may request specific information from you to help us confirm your identity and process your request.

Cookies and Similar Technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our site.

Links to Other Websites

Our service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

International Data Transfers

If you are located in the European Union or other regions with laws governing data collection and use, please note that your personal information may be transferred to, processed, and stored in India or other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. When transferring data across borders, we take steps to ensure that your personal information is treated securely and in accordance with this policy and applicable law.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have questions or comments about this privacy policy, please contact us by post at:

Swaralaya Vocal Academy
14 2nd Main Road,
Kasturba Nagar,
Chennai, Tamil Nadu,
600020
india